FAQ for COVID-19

Have questions related to the COVID-19 Vaccine?

VACCINE FAQ

COVID-19 Resources & FAQ

Renown Health will continue to update this list of Resources and Frequently Asked Questions to help address your concerns related to COVID-19.

As this situation continues to evolve, please stay informed about the changing advisories, restrictions or guidelines provided by local, state and federal authorities. Visit washoecounty.us/covid-19 for updates related to Washoe County

Symptoms and Accessing Care

Q: What are the COVID-19 symptoms I should look for?
A: Symptoms for COVID-19 may appear 2-14 days after exposure, and can include:

  • Fever
  • Cough
  • Shortness of breath or difficulty breathing
  • Chills
  • Fatigue
  • Muscle pain or body aches
  • Headache
  • Nausea or vomiting
  • Sore throat
  • Diarrhea
  • Congestion or runny nose
  • New loss of taste or smell

Q: What do I do if I have symptoms related to COVID-19?
A: If you are experiencing symptoms related to COVID-19, we are providing virtual options available to help assess your symptoms:

  • Schedule a Virtual Visit with your Renown primary care provider by calling 775-982-5000.
  • Schedule a Virtual Visit through Renown Urgent Care by logging into MyChart and selecting “Talk to a Doctor.” You can sign up for MyChart online if you do not already have an account or call our Customer Service Team at 775-982-2781.
  • Call our Respiratory Health Screening Line, which is available Monday-Friday from 7 a.m. to 5 p.m., at 775-982-5000.

Your care team will help determine the appropriate level of care for your symptoms, which may include a COVID-19 test. If you are experiencing a medical emergency, please seek immediate medical attention or call 911.

Q: When should I seek care if I have symptoms related to COVID-19?
A: If you have any of the following emergency warning signs, the CDC recommends that you seek immediate medical attention*:

  • Trouble breathing
  • Persistent pain or pressure in the chest
  • New confusion or inability to arouse
  • Bluish lips or face

*This list is not all inclusive. Please consult your provider or seek care if you are experiencing other severe or concerning symptoms
We are recommending you contact your provider for guidance if you develop any of the following symptoms:

  • New or worsening cough
  • Shortness of breath
  • Fever
  • Unexplained muscle aches
  • Extreme fatigue

Testing for COVID-19

Q: Can I get tested for COVID-19 at Renown?
A: Yes. If you have a medical lab order or referral from your doctor, you may utilize the Drive-Thru testing site. There is no walk-in testing or swabbing at any Renown Health locations at this time. For additional resources on testing and treating COVID-19, please visit washoecounty.us/covid-19

Q: How do I request a COVID-19 test at Renown?
A: If you are experiencing symptoms related to COVID-19, we are providing virtual options available to help assess your symptoms:

  • Schedule a Virtual Visit with your Renown primary care provider by calling 775-982-5000.
  • Schedule a Virtual Visit through Renown Urgent Care by logging into MyChart and selecting “Talk to a Doctor.” You can sign up for MyChart online if you do not already have an account or call our Customer Service Team at 775-982-2781.
  • Call our Respiratory Health Screening Line, which is available Monday-Friday from 7 a.m. to 5 p.m., at 775-982-5000.

Your care team will help determine the appropriate level of care for your symptoms, which may include a COVID-19 test. If you are experiencing a medical emergency, please seek immediate medical attention or call 911.

Q: I received a COVID-19 test through Renown. How will I get my results?
A: Your test results will be sent to you through MyChart as soon as they are available. You can login to your MyChart account on your computer or mobile device. If you do not have a MyChart account, You can sign up today online.

Q: What does a positive test result mean?
A: If your test result was positive, the novel coronavirus (SARS-CoV-2) that causes COVID-19 was present in your test sample. If your symptoms are generally mid and stable, please isolate yourself at home. If it becomes difficult to breathe, contact your primary care provider as soon as possible.

Q: What should I do if my COVID-19 test is positive?
A: Please remain at home and in self-isolation for a minimum of 10 days and at least 24 hours after your last fever without the use of fever-reducing medications, and until all other symptoms have improved. If you experience a medical emergency, please seek immediate medical attention.

Q: What does a negative test result mean?
A: If you tested negative, the novel coronavirus (SARS-CoV-2) that causes COVID-19 was not present in your test sample. It is unlikely that you have COVID-19. There are several respiratory viruses that can cause similar symptoms, including the common cold or the flu.

Q: What should I do if my COVID-19 test is negative?
A: Continue to stay at home while you are sick. Monitor your symptoms, and contact your healthcare provider if symptoms worsen. If you experience a medical emergency, please seek immediate medical attention. If you were tested because you came into close contact with someone who tested positive for COVID-19, you should stay at home for 14 days after your contact with this person.

Q: My test was negative, but I was exposed to someone with COVID-19?
A: If you were tested because you were exposed to a household contact with COVID-19, you should still quarantine yourself for a period of 14 days. The 14-day quarantine period begins once your affected household contact is isolated. If you are unable to quarantine yourself from your affected household contact, the 14-day quarantine period begins when the patient meets criteria to break isolation. If you were not exposed to a household contact with COVID-19, you may still be contagious while experiencing symptoms, so you should not return to work or regular activities until 24 hours after symptoms fully improve.

Q: How is close contact or exposure defined?
A: Close contact with another individual includes:

  • You were within six feet of someone who has COVID-19 for a total of 15 minutes or more
  • You provided care at home to someone who has COVID-19
  • You had direct physical contact with someone who has COVID-19 (hugging, kissing, touching)
  • You shared eating or drinking utensils with someone who has COVID-19
  • Someone with COVID-19 sneezed, coughed or otherwise exposed you to respiratory droplets

Q: What does an inconclusive test mean?
A: If your test result was inconclusive, the novel coronavirus (SARS-CoV-2) that causes COVID-19 may be present in your test sample. An inconclusive result is treated the same as a positive test result.

Q: What should I do if my COVID-19 test is inconclusive?
A: An inconclusive result is treated the same as a positive test result. If your symptoms are generally mild, please isolate yourself at home. If it becomes difficult to breathe, contact your primary care provider. If you experience a medical emergency, please seek immediate medical attention.

Prevention & Resources

Download, share or print these visual guides (PDF)

Q: What can I do to avoid getting COVID-19?
A: As this situation continues to evolve, please stay informed about the changing advisories, restrictions or guidelines provided by local, state and federal authorities. Visit washoecounty.us/covid-19 for updates related to Washoe County.
You can personally adopt several behaviors as recommended by the CDC:

  • Wash your hands with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer if soap and water are not available.
  • Avoid touching your face, including nose, eyes and mouth, with unwashed hands
  • Cover your mouth and nose with a tissue when you cough or sneeze. Throw the tissue away, and then wash your hands with soap and water.
  • Avoid close contact with others who are sick
  • Clean and disinfect frequently-touched objects and surfaces.
  • Practice physical distancing by staying at least 6 feet away from other people.

Q: What should I do to keep my family and others safe if I am sick?
A: If you have symptoms such as fever, cough or shortness of breath, please help prevent the spread to others:

  • Stay at home when you are sick. Do not travel or go to work. Leave the house only if you are seeking medical care.
  • If you have symptoms related to COVID-19, you should contact your healthcare provider and remain at home for 14 days.
  • Maintain social distancing from others in your household. If possible, stay in a specific room and use a separate bathroom. Avoid handling pets.

Q: What screening is in place to ensure the safety of Renown’s employees and patients?
A: Patients with scheduled appointments at Renown are being pre-screened with a series of questions before entering one of our locations. In addition, all people entering a Renown location must bring and wear a face mask. Homemade masks, surgical masks or N95s (typically worn by healthcare workers) are approved masks. Our employees have been asked not to travel outside of the area, and those who are able are working from home. Employees who continue to serve the community by coming to a Renown location are asked a series of screening questions before their shift begins.

Q: What kind of Personal Protective Equipment (PPE) are Renown employees using?
A: Renown Health continues to safely screen, diagnose and care for all patients, including those with respiratory illness and coronavirus (COVID-19). This includes providing our staff with the proper Personal Protective Equipment based on the most current clinical standards and Centers for Disease Control and Prevention (CDC) guidelines.

Renown Health Experts Advice & Guidelines

Accessing Other Services at Renown

Q: Is it safe to go to Renown for an appointment or issue that’s not related to COVID-19?
A: Yes. Renown Health continues to safely see and care for all patients. Please call 775-982-5000 or login to MyChart to schedule your appointment. Before your scheduled appointment, you will be asked some screening questions to ensure the safety of yourself and our care teams. 

Q: What appointments are currently available at Renown Health?
A: We are currently scheduling appointments and seeing patients for all appointment types. Many appointments are available virtually and some same-day times may be available. Please call 775-982-5000 and our scheduling team will help you find the right appointment type for you.

Q: Can I still go to Renown Urgent Care?
A: Yes. You can continue to Book Ahead for Urgent Care or walk-in for an appointment. Please check our current list of Urgent Care locations. If you are experiencing symptoms such as fever, cough or shortness of breath, we recommend you get in line for a virtual urgent care visit by logging into MyChart and selecting “Talk to a Doctor.” You can sign up for MyChart online if you do not already have an account.

Q: How do I get a prescriptions refilled from my Renown provider?
A: Log into MyChart to securely request a prescription refill through our online patient portal.

Q: Can I visit a loved one while they are at Renown?
A: Patients can designate one healthy adult, who may be a friend or relative, to be their Patient Supporter when they come to Renown. This person is invited to be a partner in their care and visit during their medical visit, surgery, birthing or hospital stay. See full guidelines and visiting hours here.

Tips for Local Businesses

As more businesses re-open and our community returns to work and other activities, you can help prevent the spread of germs by following simple but effective prevention measures, including: 

  • Request that everyone wears a mask before entering your location
  • Limit the number of people in your business or work area
  • Establish a daily screening process for your employees to ensure everyone’s health and safety
  • Establish social distancing guidelines and provide visual markers
  • Ensure cleaning and sanitation products are available for your employees and customers

We recommend these resources for additional information for you and your employees:

Donations and How to Help

Q: Does Renown need additional masks or other Personal Protective Equipment (PPE)?
A: We currently have the supplies we need to care for patients and protect our staff. However, we recognize that the public wants to help and are asking individuals and local businesses for material donations of new/unused items like N-95 masks, goggles, nitrile gloves, hand sanitizer and more, which are being rapidly used. Visit renown.org/give for more information. 

Q: Can I donate or meal or food to Renown healthcare providers?
A: Absolutely! We are grateful for our community’s support during these unprecedented times. Please go here for information how you can help.

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