COVID-19 Vaccine FAQ
Frequently Asked Questions
Renown Health is working with county and state health districts and the Centers for Disease Control and Prevention (CDC) on a plan to distribute the initially available, limited supplies of COVID-19 vaccines.
Community Vaccine Information
70+ Population Information
Who Can Get the COVID-19 Vaccine?
Q: I am in one of the groups that the state has identified should be vaccinated. When can I receive the vaccine?
A: Due to limited resources and the limited vaccine available, initially the Renown COVID-19 Vaccination Program will concentrate on vaccinating those 70 and older at this time in Washoe County. Per Governor Sisolak, and the state’s vaccine rollout plan,
We will continue to provide updates on the progress of identifying and vaccinating the different groups on this website.
Q: When will Renown be able to offer additional appointments for the vaccine and how will I be notified?
A: Renown Health is working to distribute the initially available, limited supplies of COVID-19 vaccines allotted to us. As we receive additional vaccines from the county, we hope to provide additional appointments. Updates will be provided on this website, and those who are eligible for the vaccine will receive notifications through their Renown MyChart account.
Q: What Tier am I in, and when will I receive the vaccine?
A: Renown Health is working with county and state health districts and the Centers for Disease Control and Prevention (CDC) to distribute the initially available, limited supplies of COVID-19 vaccines. The Washoe County Health District recently re-categorized its priority order for the COVID-19 vaccine and removed its tier-based system.
We will continue to provide updates on the progress of identifying and vaccinating the different groups on this website.
Q: Is the COVID-19 vaccine safe for pregnant women? Breastfeed women?
A: There are no contraindications for pregnant women, women planning a pregnancy or women lactating. However, there is limited information on pregnant or lactating women who received the vaccine. We encourage you to speak with your OB/GYN provider prior to receiving your first dose out of an abundance of caution.
Q: If I had COVID-19 antibody test and have antibodies, do I still need to get vaccinated?
A: At the moment the answer is YES. There is not enough information currently available to say if or for how long after infection someone is protected from getting COVID-19 again; this is called natural immunity. Early evidence suggests natural immunity from COVID-19 may not last very long, but more studies are needed to better understand this. While vaccine trials are being completed, it will be important for scientists to continue learning about COVID-19, particularly whether people who got sick with COVID-19 can be re-infected. The current vaccine trials will include immunizing people who have never been infected with SARS-CoV-2 as well as those who have been previously infected. We will soon know whether vaccination of those who have been previously infected affords more complete or longer lasting protection than those who have been previously infected but haven’t been vaccinated. If you have concerns about receiving the vaccine you should contact your primary care provider.
Q: If I had COVID-19 and recovered do I need to get the vaccine?
A: There is not enough information currently available to say if or for how long after infection someone is protected from getting COVID-19 again; this is called natural immunity. Early evidence suggests natural immunity from COVID-19 may not last very long, but more studies are needed to better understand this. Until we have a vaccine available and understand more about natural immunity to COVID-19, it is not known whether people who had COVID-19 should get a COVID-19 vaccine. If you have concerns about receiving the vaccine you should contact your primary care provider.
Q: Can children receive the COVID-19 vaccine?
A: Not at the moment. In early clinical trials for various COVID-19 vaccines, only non-pregnant adults at least 18 years of age participated. However, clinical trials continue to expand those recruited to participate. The groups recommended to receive the vaccines could change in the future. As of now, it is recommended that children do not receive the vaccine. More information will be available from the vaccine manufacturers.
Vaccine Appointment Information
Q: How do I schedule a vaccine appointment?
A: You can find more information on the Vaccine Appointment page.
Q: Can I schedule without a MyChart account?
A: Yes. A MyChart account is preferred to assure notification, consent, scheduling, reminders and documentation for vaccine distribution. If you do not have a computer or cell phone, and need special assistance, we are pleased to provide support at 775-982-2781 to assist you in scheduling an appointment to receive the vaccine. If you need assistance with MyChart, please call 775-982-2781 for assistance (24/7). Thank you for your patience as call volumes are very high during this time.
Q: If I am unable or not ready to schedule my vaccine appointment now, can I schedule later?
A: Yes. Please continue to check your MyChart account for future appointment availability. If you are not able to view appointments slots, it is likely because we are waiting for additional doses of the vaccine. When additional appointment slots are available, you will be notified through your MyChart account. Depending on vaccine distribution, it may be a few weeks before appointment slots appear for scheduling.
Q: What do I do if I do not see time slots for vaccine appointments available in MyChart?
A: If you are not able to view appointments slots, it is because we are waiting for additional doses of the vaccine. When additional appointment slots are available, you will be notified through your MyChart account. Depending on vaccine distribution, it may be a few weeks before appointment slots appear for scheduling. To ensure notification, under your cell phone “Settings,” be sure to turn on “Allow Notifications” for the MyChart app. Depending on vaccine distribution, it may be a few weeks before appointment slots appear for scheduling.
Q: How does the drive-thru vaccination process at Renown Health work?
A: With a confirmed vaccination appointment in MyChart, make plans to travel to the Drive Thru site in the back parking lot at Hometown Health, 10315 Professional Circle, Reno, NV at your scheduled appointment time. Please do not arrive prior to your scheduled appointment time. Plan for a one hour vaccination appointment, which will include a 15-minute observation period after the receipt of the vaccine. When you arrive, you will be directed by our team to drive thru the line, and where to drive, when to put your car in park, and what you need to do next. Please wear a mask, a short-sleeved shirt and bring the following items to your scheduled appointment. You will be required to provide them at the Check In station.
- Appointment confirmation (print from your MyChart account or show appointment confirmation on your cell phone);
- ID (driver’s license);
- Insurance card and Medicare card, if you have one
- Consent Form (print from your MyChart account, under “Messages,” complete and sign the Consent Form;
- An EpiPen if you require one for allergies.
After you receive the vaccine, our team will direct you to park your car in an observation area, where you will wait for 15 minutes to assure you do not have any immediate reactions to the vaccine. Emergency Medical Technicians (EMTs), Chaplains and support volunteers are patrolling the area and may knock on your car window to ask how you are feeling.
Q: What if I cannot locate my consent form in MyChart?
A: Your consent form can be found in your MyChart account:
- On Mobile: When you log into MyChart, click on the icon for Messages. You should see a message that says “COVID vaccine consent form” at the top of the document. Please print out, complete and sign this document.
- On Desktop: When you log into MyChart, click on Messaging icon at the top and then click on Message Center. You should see a message that says “COVID vaccine consent form” at the top of the document. Please print out, complete and sign this document.
If your consent form is not in your MyChart account, please check back at a later time, and your will receive a notification when you have a “new message” available in MyChart. If the consent form is not in MyChart before your appointment, our team will be able to provide a blank form for you at the event.
Hometown Health and Senior Care Plus Member Questions
Q: Does Hometown Health and Senior Care Plus cover the cost of this vaccine?
A: Yes. As a valued member of Hometown Health or Senior Care Plus, we are pleased to cover the cost of this vaccine for you.
General COVID-19 Vaccine Questions
Q: If I had COVID-19 recently can I get the vaccine?
A: It is recommended that you wait 14 days after the onset of COVID-19 before receiving the vaccine.
- Healthcare personnel likely to be exposed to or treat people with COVID-19, nursing home residents and others in institutional settings;
- People at risk for severe illness from COVID-19 due to underlying medical conditions;
- People 65 years of age and older;
- Other essential workers.
Q: What vaccines are currently being distributed in Nevada?
A: The FDA has issued the Emergency Use Authorization for two vaccines in the prevention of COVID-19. Both have been distributed in the state of Nevada and by Renown Health.
Q: May I select the vaccine I would like?
A: No. The state is provided vaccine as it is available, which it makes available, in limited supply to Renown. We are not able to request a specific pharmaceutical brand vaccine to distribute.
Science behind the COVID-19 Vaccine
Q: Is the COVID-19 vaccine a “live” virus vaccine?
A: Not at present. The vaccines that are expected to be the first to receive EUA from the FDA, do not contain live virus. If at a later stage weakened live virus vaccines are offered, we will specifically inform you about this. For information about vaccine types visit: vacines.gov/basics/types.
Q: What is an mRNA vaccine?
A: A Messenger RNA vaccine (mRNA vaccine) are a new type of vaccine that helps protect the body against infectious diseases. Instead of putting a weakened or inactivated germ in your body, mRNA vaccines teach our body how to make a protein that triggers an immune response. This response, which produces antibodies, is what helps prevent us from getting infected if and when the real virus enters our body. Learn more here.
Q: Are there risks to receiving a COVID-19 vaccine?
A: Learn about the risks here on the CDC website.
Q: Are there side effects to the COVID-19 vaccine?
A: As with all vaccinations, there is potential for injection site reactions (redness, swelling and pain) as well as fever, fatigue, headache, chills, vomiting, diarrhea, muscle pain and/or joint pain.
Q: How soon do antibodies form after getting the vaccine (i.e., how soon after getting vaccine am I protected)?
A: It usually takes about one to two weeks for immunity to develop following vaccination, but the specific timeline for any COVID-19 vaccine will depend to some extent on which type of vaccine it is.
Q: Have clinical trial participants experienced adverse events or side effects from the vaccine?
A: In clinical trials, the vaccine has been found to be well-tolerated. The majority of adverse events were mild or moderate in severity, and short-lived. Noted adverse effects were injection site redness, pain and swelling, fatigue, fever, chills, headache, nausea, muscle pain and joint pain. Fever is not an infrequent side effect, especially on the 2nd dose, so please be sure you self-monitor your temperature, as you cannot work at Renown with a fever.
Q: Can I get the flu shot and the COVID-19 vaccine on the same day?
A: It is not currently recommended to get the flu shot and the COVID-19 vaccine on the same day. Clinical trials for the COVID-19 vaccines did not include testing safety of getting the flu vaccine on the same day so it is best to talk to your health care provider about how far apart they should be spaced.
Q: Does the COVID-19 vaccine take the place of the pneumonia vaccine or the flu vaccine?
A: No, the COVID-19 vaccine does not take the place of the pneumonia vaccine or the flu vaccine. It is a good idea to be up to date on pneumonia and flu vaccines in addition to COVID-19. Please consult with your health care provider regarding which vaccines are recommended for you.
Medical Staff & Renown Employee Vaccine Information
First Dose Scheduling for Employee & Medical Staff
Q. How do I schedule?
A. Please log in to your MyChart account to schedule your vaccination appointment online. As we receive vaccines, we will notify you of open appointments via MyChart. If you have not already received or scheduled the first dose of the COVID-19 vaccine, please check your MyChart account for appointments as they become available.
Q: Can I schedule my appointment during the work day?
We strongly suggest you schedule your appointment to occur after you complete your shift or work schedule to have time to rest. As with all vaccinations, there is a potential for injection site reactions (redness, swelling and pain) as well as fever, fatigue, headache, chills, vomiting, diarrhea, muscle pain and/or joint pain. Fever is not an infrequent side effect, especially on the second dose, so please be sure you self-monitor your temperature, as you cannot work at Renown with a fever.
Q: Are there circumstances where I should not receive the vaccine?
A: You are advised not to receive the vaccine if:
• You are ill at the time of vaccination (fever, shortness of breath, vomiting, diarrhea or acute illness).
• You have been diagnosed with COVID-19 in the previous 14 days.
• You have received any other vaccination in the last 14 days.
• You have a history of significant allergic reaction to this vaccine or any of its ingredients.
Q: What do I do if I’m having issues scheduling my vaccination appointment?
A: Please try the following steps:
- Please be sure to restart your device and complete a new login to your MyChart account.
- If you have issues setting up a MyChart account, call 775-982-2781 for assistance (24/7). Call volumes to our customer service team are high; please be patient.
Second Dose Scheduling for Employee & Medical Staff
Q: I received the 1st dose of the Pfizer vaccine, but have not received a Ticket to Schedule in my MyChart account. Will I receive one?
A: If you have not received a Ticket to Schedule for the 2nd dose of the Pfizer vaccine by noon on 1/5/21, please contact 775-982-2781 for assistance (24/7). Call volumes are high, please be patient.
Q: I received the 1st dose of the Pfizer vaccine, and scheduled my appointment, but I do not have a Consent form under the Letters section of MyChart.
A: If there is not a Consent Form in your MyChart account, you will be provided one at the Drive Thru event to review and sign.
Q: I received the 1st dose of the Pfizer vaccine at the Reno Livestock Events Center. Can I return to that site for my 2nd dose?
A: No. Renown’s drive thru vaccination site has moved to the back parking lot at Hometown Health, 10315 Professional Circle, Reno, NV.
Q: I received the 1st dose of the Moderna vaccine, when will I receive a Ticket to Schedule in my MyChart account?
A: When appointments for the 2nd dose of the Moderna vaccine are available, you will receive a Ticket to Schedule in your MyChart account. Please enter your demographic data and communications preferences (email, cell phone) in your account, and under Settings/Notifications on your cell phone, be sure to turn on “Allow Notifications” for the MyChart app. Once the Moderna 2nd dose vaccination event is scheduled, you will be notified through MyChart, receive a Ticket to Schedule and be able to schedule an appointment through MyChart. Please be aware that it may be a couple of weeks before this event is scheduled. If there is no current schedule of appointments in your MyChart account, there are no appointments currently available.
Q: I changed my mind. I’d now like to receive the vaccine. Can I still obtain it through Renown?
A: If you are interested in receiving the vaccine, please register for Renown EPIC MyChart at mychart.renown.org. Please enter your demographic data and communications preferences (email, cell phone) in to your account, and under Settings/Notifications on your cell phone, be sure to turn on “Allow Notifications” for the MyChart app. Once a new vaccination event is scheduled, you will be notified through MyChart, receive a Ticket to Schedule and be able to schedule an appointment through MyChart. Please be aware it may be several weeks before these events are scheduled, as they are dependent on additional vaccine being received through the County. If there is no current schedule of appointments in MyChart, there are no appointments currently available.
Vaccine Appointment Information
Q: How long will the vaccine appointment take?
A: Plan for a 1 hour vaccination appointment, which will include a 15-minute observation period after receipt of the vaccine.
Q: Where is the vaccine given?
A: The vaccine is currently being administered at Hometown Health, 10315 Professional Circle, Reno, NV at the drive-thru site in the back parking lot.
Q: What do I need to bring with me to my vaccine appointments?
A: Please bring the following to your prescheduled appointment:
- Printed and signed medical consent form from your MyChart account
- Your Renown employee ID
- Your photo government ID
- Your insurance card
- For your second dose vaccine appointment, bring your CDC COVID-19 Vaccination Record Card (provided to you when you received your 1st dose of the Pfizer vaccine) in order to valid which vaccine you have already received.
You will need to wear a mask. Be sure your shirt provides easy access to your arm.
Renown Employee Famly Members
Q. When will the COVID-19 vaccine be offered to family members of Renown employees?
A. Our goal is for all who are interested in vaccination to receive the vaccination. However, at this time, in alignment with national, state and local guidelines, vaccines have only been available through Renown to Medical Staff, employees, students and volunteers. If others in your household are interested in receiving the vaccine when their Tier is available, please have them register for Renown EPIC MyChart at mychart.renown.org.
General COVID-19 Vaccine Questions
Q: How is Renown managing the COVID-19 Vaccination Program process?
The Renown COVID-19 Vaccination Program is being managed through EPIC MyChart to assure notification, consent, scheduling, reminders and documentation for vaccine distribution, as well as to post to Web IZ Nevada’s Statewide Immunization Information System. All who are interested in receiving the vaccine through Renown will need to enroll and obtain an EPIC MyChart account. You may enroll today at www.mychart.renown.org. You need not have a Renown provider to enroll. Please enter your demographic data and communications preferences (email, cell phone) in to your account. If you have issues obtaining an account or passwords, the MyChart service desk can be reached at 775-982-6686 and is now available 24/7.
Q: Which vaccines does Renown offer?
A: We have given the Pfizer vaccine, a mRNA vaccine, to many of our Tier 1 employees and physicians who scheduled their first dose. This vaccine was the first to be issued Emergency Use Authorization (EUA) from the FDA. Appointments for the available, limited supplies of the Moderna vaccine began Tuesday, Dec. 29.
Q: Can you tell me what’s in the Pfizer vaccine, and more about it?
A: Yes. More information is available on the CDC website.
Q: Is the vaccine mandatory for Renown employees?
A: No. However, it is strongly advised.
Q: As an employee or staff member will I have to pay for the vaccine?
A: No, Renown is covering all costs of the vaccine for our healthcare workers (paid and unpaid). It will be offered free of charge to you.
Q: How many shots will I need to get?
A: Most of the COVID-19 vaccines currently in phase 3 clinical trials in the U.S. require two consecutive shots, 3 or 4 weeks apart, for the vaccine series. Other COVID-19 vaccines may use one shot. Pfizer’s and Moderna’s vaccine require two doses in the vaccine series. It is required that you return for the second dose at the appropriate interval at the same location. At a later date, and after the administration of the first dose has been documented, you will have the ability to schedule your second dose in MyChart.
Q: Are there circumstances where I should not receive the vaccine?
A: You are advised not to receive the vaccine if:
• You are ill at the time of vaccination (fever, shortness of breath, vomiting, diarrhea or acute illness).
• You have been diagnosed with COVID-19 in the previous 14 days.
• You have received any other vaccination in the last 14 days.
• You have a history of significant allergic reaction to this vaccine or any of its ingredients.
Q: If I had COVID-19 recently can I get the vaccine?
A: It is recommended that you wait 14 days after the onset of COVID-19 before receiving the vaccine.
Q: If I get the vaccine do I still need to wear a mask/and practice social distancing?
A: Yes. Vaccines may boost your immune system so it is ready to fight the virus if you are exposed, but it is not yet fully understood whether vaccinated people might still be able to transmit the virus. Initially, we will not have enough vaccine to vaccinate everyone who wants the vaccine, and the virus will still be transmitted. Therefore, you will still need to wear a mask and follow other precautions such as practicing social distancing and frequently washing your hands to help reduce your chance of being exposed to and spreading the virus. Together, COVID-19 vaccination and following CDC recommendations for how to protect yourself and others will offer the best protection from COVID-19 and help stop the pandemic.
Q: If I get the vaccine do I still need to follow all of the Renown COVID-19 policies?
A: Yes, your choice to get the vaccine is a personal one and does not impact how you are expected to behave with regard to our COVID-19 policies.
Q: If I get the vaccine will I be assigned to COVID-19 patients?
A: Receiving the vaccine will have no impact on your work assignments.
Q: Could I have an adverse reaction or side effect from the vaccine?
A: There is a potential for injection site reactions (redness, swelling and pain) as well as fever, fatigue, headache, chills, vomiting, diarrhea, muscle pain and/or joint pain. These are common adverse reactions seen with other vaccines. There may be other reactions that are not currently known. If you experience common side effects from the vaccine it is still necessary to receive the second dose for the vaccine to be effective. Additionally, the CDC and FDA is encouraging people to report possible side effects to the Vaccine Adverse Event Reporting System (VAERS). The CDC is also implementing a new smartphone-based tool called v-safe to check in on people’s health after they receive a COVID-19 vaccine. When an individual receives the vaccine, a v-safe information sheet should be provided explaining how to enroll. Those who enroll in v-safe will receive text messages instructing how problems or adverse reactions after receipt of the vaccine can be reported.
Q: Where can I go for more information on the COVID-19 Vaccine?
A: There are several resources, including the CDC’s Frequently Asked Questions about COVID-19 Vaccination.
Science Behind the COVID-19 Vaccine
Q: Is the COVID-19 vaccine a “live” virus vaccine?
A: Not at present. The vaccines that are expected to be the first to receive EUA from the FDA, do not contain live virus. If at a later stage weakened live virus vaccines are offered, we will specifically inform you about this. For information about vaccine types visit: vaccines.gov/basics/types.
Q: What is an mRNA vaccine?
A: A Messenger RNA vaccine (mRNA vaccine) are a new type of vaccine that helps protect the body against infectious diseases. Instead of putting a weakened or inactivated germ in your body, mRNA vaccines teach our body how to make a protein that triggers an immune response. This response, which produces antibodies, is what helps prevent us from getting infected if and when the real virus enters our body. Learn more here.
Q: Are there risks to receiving a COVID-19 vaccine?
A: Learn about the risks here on the CDC website.
Q: Are there side effects to the COVID-19 vaccine?
A: As with all vaccinations, there is potential for injection site reactions (redness, swelling and pain) as well as fever, fatigue, headache, chills, vomiting, diarrhea, muscle pain and/or joint pain.
Q: How soon do antibodies form after getting the vaccine (i.e., how soon after getting vaccine am I protected)?
A: It usually takes about one to two weeks for immunity to develop following vaccination, but the specific timeline for any COVID-19 vaccine will depend to some extent on which type of vaccine it is.
Q: Have clinical trial participants experienced adverse events or side effects from the vaccine?
A: In clinical trials, the vaccine has been found to be well-tolerated. The majority of adverse events were mild or moderate in severity, and short-lived. Noted adverse effects were injection site redness, pain and swelling, fatigue, fever, chills, headache, nausea, muscle pain and joint pain. Fever is not an infrequent side effect, especially on the 2nd dose, so please be sure you self-monitor your temperature, as you cannot work at Renown with a fever.
Q: Can I get the flu shot and the COVID-19 vaccine on the same day?
A: It is not currently recommended to get the flu shot and the COVID-19 vaccine on the same day. Clinical trials for the COVID-19 vaccines did not include testing safety of getting the flu vaccine on the same day so it is best to talk to your health care provider about how far apart they should be spaced.
Q: Does the COVID-19 vaccine take the place of the pneumonia vaccine or the flu vaccine?
A: No, the COVID-19 vaccine does not take the place of the pneumonia vaccine or the flu vaccine. It is a good idea to be up to date on pneumonia and flu vaccines in addition to COVID-19. Please consult with your health care provider regarding which vaccines are recommended for you.